---
title: "Troubleshooting Missing Data"
canonical: "https://help.validic.com/space/VCS/1646854173/Troubleshooting%20Missing%20Data"
format: markdown
---
###### **This article pertains to:** [Legacy API (V1)] [Inform (v2)] 

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***How do I recover my missing data?***

There are several reasons why you may not have a user’s data in your app. Following these steps will help identify and/or eliminate some possibilities.

![image]()

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If any of these paths do not lead to a resolution, please contact the Validic support team.