---
title: "Troubleshooting when a User Downloads a New Version of the VitalUp App"
canonical: "https://help.validic.com/space/VCS/1634861275/Troubleshooting%20when%20a%20User%20Downloads%20a%20New%20Version%20of%20the%20VitalUp%20App"
format: markdown
---
***I have a VitalUp user who has recently downloaded a new version of the App. Since then, the user hasn't able to retrieve new VitalUp data. How can we troubleshoot this?***

A possible resolution for this is to let your Vital Up user log out of Vital Up App and then go to the application's Settings -> Account and then press "Disconnect". You can then provide the user with the new PIN to log in and take a new measurement.